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Thay are the best auto glass company I have ever worked with... :>)

Awesome! Will never use anyone else.
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ID
#1705462 Review #1705462 is a subjective opinion of poster.
Location
Phoenix, Arizona
Service
Safepro Auto Glass Part Replacement
Reason of review
Good customer service

Very Poor Customer Service and Lack of Follow-Up Once Windshield was Installed

On Wednesday, November 21st SafePro replaced the windshield on my 2014 Lexus 350. I was so busy packing for a Thanksgiving trip that I did not bother standing over the servicemen while they completed the job. I simply made sure that they had access to my car, and then went back inside to finish packing. The serviceman told me that the job would take about 15 minutes. The installation process was done by about 4:00 p.m. I did not bother to inspect anything because I was so focused on packing. I looked at the windshield from the outside, and it looked fine enough. I took the instructions regarding what I should do for the next 48 hours, and signed the work order. I then locked up my car and went to finish packing. I did not get back into my car until 7:00 p.m. that night, and that was only to take it to store it in a garage for parking while I was away on a trip until Monday, November 26th. When I got in my car I noticed that their was quite a bit of dirt and oil that was left on my car's cream interior- specifically in the spots that were used as leverage when installing my windshield. It was quite filthy. The dirty areas were spots that could not have possibly been missed by the installer. Coincidentally at 1:37 p.m. on Monday, November 26th I received a text from a Kathey at SafePro inquiring about the service. I responded to the text with the details regarding how filthy that my car's interior was left following the installation. Kathey explained that she had sent an email with my response attached so that a manager could give me a call. She then provided me with a phone number, 602-889-****, and my work order number, 579****, and explained that if I needed anything that I should just call the number. Since I had not yet heard anything back from a manager by Tuesday morning, November 27th, I decided to call the number. At 7:30 a.m. I spoke with a representative at SafePro, explained my situation once again, and was told that the manager that I needed to speak with, (I believe that her name is Dana), would not arrive in the office until 9:00 a.m., but that my message was being left for her, and I was assured a call back. I also submitted an email through the company website that provided pictures of the content. I have had several unsuccessful attempts to load those photos here. In my email I stated that the glare in the pictures may not accurately depict the dirt, due to the glare of my phone's camera. I have offered to allow an inspection of my vehicle in order to assess the validity of my complaint. Today is now Friday, November 30th, and I still have not gotten that call back. I feel as though it is pretty poor customer service. I have explained my issue to two representatives within their company, and I still have not gotten a call back to address the issue, nor has anyone issued an apology. But there was no problem with the servicemen contacting me in order to get my business, or schedule the services. I have had my windshield replaced in other vehicles before and I have never experienced such inattention to detail, and such poor customer service, once the deal has been closed.
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ID
#1411305 Review #1411305 is a subjective opinion of poster.
Location
Nogales, Arizona
Service
Safepro Auto Glass Car Part Replacement
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

SafePro Has Done 3, Rock Chip Repairs, on My Windshield For 100% FREE!!!

I started to write a review on Google which had 157 reviews for 4.85 Stars***** or Yelp with 218 reviews with 4.95 Stars***** and I saw that SafePro had 4.35 Stars**** on Pissed Consumer so I thought I would write a review here... When SafePro Auto Glass replaced my windshield about 15 months ago GREAT!! Then Kirk sais that SafePro had just started their "FREE CHIP REPAIRS FOR LIFE" program. And my State Farm Agent just said that because I drive over 80 miles a day on Arizona's rock infested freeway system and I had too many replacements over the last 3 years!?! So that is exactly what I've done! SafePro Actually has driven out to my house once and my office twice. 100% Free Chip Repairs, no tricks, no gimmicks, no BS, Just Great Service, Great People, a Great Company, Thank You SafePro
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ID
#1234301 Review #1234301 is a subjective opinion of poster.
Location
Tempe, Arizona
Service
Safepro Auto Glass Part Replacement
Pros
  • Excellent customer service
  • Kirk their csr
Reason of review
Good customer service
Unfortunately, customer service has seemed to slowly fall down the list of priorities and I often find myself experiencing the "quantity over quality" mentality that many businesses are implementing. Thankfully SafePro operates by a different set of standards and it's...
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ID
#1129876 Review #1129876 is a subjective opinion of poster.
Location
Phoenix, Arizona
Service
Safepro Auto Glass Part Replacement
Pros
  • Awesome customer service
  • Kirk their csr
Reason of review
Good customer service
SafePro Auto Glass....
SafePro Auto Glass....
SafePro Auto Glass....
I am the Owner of SafePro Auto Glass. I have balanced my life with God, Family, giving our Customers a "Legendary" Service Experience and Giving Back to the Community. Currently, I am the President of the Arizona Glass Association, which I helped found in 2001. The...
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1 comment
#1652718

Did you really just leave your own company a 5 star review?

ID
#1086891 Review #1086891 is a subjective opinion of poster.
Location
Phoenix, Arizona
Pros
  • Great customer service
Reason of review
Free Chip Repairs For Life

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Safepro Auto Glass - Car Part Replacement Review

I was looking online where I could leave a Review on SafePro Auto Glass and I saw the "Pissed Consumer" review site and read the 1 poor review on this site! Well I'm here to tell you that I got GREAT, OUTSTANDING, AWESOME SERVICE from SafePro. I'm never gonna use any other auto glass company!!! Their installer said he does 25 windshield replacements a week and he said they have around 40 guys installing glass for SafePro. If they're doing 20 each that's 800 windshields a week!!!! Over 41,0000 a year. 1 bad review??? Look at Their hundreds of great reviews. Thanks SafePro keep up the work.
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ID
#974282 Review #974282 is a subjective opinion of poster.
Service
Safepro Auto Glass Car Part Replacement
Reason of review
Good quality

Safepro Auto Glass - Safepro Insurance Windshield Replacement Review from Phoenix, Arizona

Safeproautoglass tell you with a insurance claim you get 50-150 cash back I been told on 7-3-15 that on 7-6-15 they were mailing my ckeck to me its 7-13-15 and still have not received it yet and their not awser me back they have an ad on line says that and gave me a paperwork saying that they owe me money to so don't use Safeproautoglass in Tempe Arizona bad service and lies about what you get from them for getting a windshield replace from them
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2 comments
#1079949

We have offered "Guy" the person who wrote this review, 3 times his money back or $300 dollars to fix his "Cash Back" problem. He would not give me his Full name, or any information about the vehicle.

Then he said that it was with his girlfriend's Vehicle and that she had the problem. We got into an email argument on Facebook and he said that he will slam me/my Auto Glass company with bad reviews. I believe that he is a Competitor that is doing fake reviews.

Call me on my cell phone at 480-339-**** and I will promise that if this is a legitimate issue we will fix your cash back problem and give you 3X the original amount.

Thank you, Rex the Owner of SPAG Auto Glass company.

#1558120
@PissedConsumer1079949

I respect that you stood your ground with this customer, offered a guarantee to your word, and provided and encourage direct communication from anyone concerned. Shows significant character on your part.

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ID
#665513 Review #665513 is a subjective opinion of poster.
Location
Phoenix, Arizona
Reason of review
Not as described/ advertised